Customer Service

Shipping & Delivery
Returns - Returning Damaged / Defective Items / Cancel Order
Are the Mugs Dishwasher and Microwave Safe
Do you offer fundraising options?
How to request an RMA (Return Merchandise Authorization)

Why did you stop shipping international and Canada orders?
We are sorry but we had to stop shipping international and Canada orders because no matter how much we tried there was always issues with shipping of the items and items not getting in time to the destination. Even when we prioritized these orders and shipped same day or next business day most clients would still get mad because of shipping speed. Shipping international or Canada packages is expensive and take a long time. Most clients would not want to pay the guaranteed delivery fees that post office charges because they are extremly high for the size of product we sell. It was not economical for us to continue to get complaints on missing packages or packages that did not arrive do to post office speed of shipping and have to re-ship items to try to get them delivered. We found it took 30 or more days to receive these type of packages and that is just not what we like to hear. If we only offered the most expensive tracked guaranteed delivery then we got complaints the shipping is too expensive. Do to this we are no longer choosing to ship these type of orders. We are sorry.
Shipping & Delivery
Considering our items are customized and printed to order our fast delivery, outstanding customer service and quality gift-boxing service help to simplify your shopping experience. We guarantee that our products are 100% free of defects in quality and workmanship. Most items ship in just 1 to 3 days, and we offer rush delivery on most products for those last-minute gifts.
Returns - Returning Damaged / Defective Items? / Cancel Order
Our satisfaction is our top priority. Do to the personalization of the product returns are not accepted however if we made a mistake we are more then happy to fix it. It is important for you to ensure the proper spelling of the customatization is submitted with your order as we will print exactly as we get it.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer. Customer service email is: If you need to reach us you may also call 510-402-6637

If the damage / defect cannot be verified via email contact, the item will be required to be returned to Mypixelpress for inspection before a determination can be made as to the state of the product. Mypixelpress will provide a prepaid return shipping label in cases where items has arrived in damaged condition or are confirmed by a Mypixelpress representative to be defective. For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Mypixelpress reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Mypixelpress support as to how the return should be handled prior to placing the items back in transit to Mypixelpress.

Dishwasher and Microwave Safe?
Mypixelpress's mug and drinkware products offer vibrant colors for your photos, designs, and text on the best quality materials anywhere.
Mypixelpress ceramic and stainless steel mugs are designed to keep your favorite beverages hot as you drink in style.  Our new printing process will ensure that your colors will stay brilliant as you sip from your mug every day. Choose from a variety of styles, colors and sizes (nearly 30 options available). Most styles are Microwave and Dishwasher safe. (See individual product descriptions for Dishwasher and Microwave instructions.)
Mypixelpress Custom Mugs are 100% ceramic.
Mypixelpress Custom Frosted Mugs are 100% glass.
Mypixelpress Custom Steins are 100% ceramic.
Mypixelpress Custom Travel Mugs are 100% stainless steel.

Personalized Items create a unique one of a kind fundraising opportunity.
Mypixelpress used for fund raising activities can give back between $3 and $10 dollars per item! This is a huge profit margin for the kids and the school systems that they are trying to help.
Personalized Gifts can be marketed in many different ways:

1. School colors and mascots could be added to a item and sold as a school specific memento.

2. Students can suggest that a personal picture be added to the specific item.

3. Personalized Items can be used as a wedding favor,birthday gift or ornament for Christmas

4. Can be bought and donated back to the school for special events, field day prizes or gifts for good grades.

Obviously, there are many ways that these Personalized gifts can be used to help out the kids and the only limit, really, is your imagination!

You can contact us at anytime to set up your Fundraising needs!

How to request an RMA (Return Merchandise Authorization)

  1. Contact Customer Support through the online "Help Desk" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.  Do to customization of the product returns will not be accepted unless the item is damaged or miss-printed.Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
  2. Please email us at helpdesk a digital image of damaged or defective product


We look forward to serving you and to continuing to deliver the best Custom printed Gifts to our customers worldwide!

The Mypixelpress Team